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Craft of Business

A small business development series for Portland's finest indie businesses.

Craft of Business

Back to Basics: How to Get Feedback from Customers Without Bribing Them

January 28th, 2013 No comments
Back to Basics: How to Get Feedback from Customers Without Bribing Them

Feedback is so crucial to your small biz success—I call it “oxygen for business.” Without it, how do you know that you’re offering the right things, at the right price, to solve your customer’s real problems? When it comes to getting feedback, the web has a distinct disadvantage to offline because of the lack of context—online, it is hard to figure out a good timeto jump in and more...

Craft of Business

Back to Basics: 5 Tips for Website Owners Who Aren’t Writers

January 22nd, 2013 No comments
Back to Basics: 5 Tips for Website Owners Who Aren’t Writers

When you started your business, you were likely excited by the fact that you could finally do what you love for a living. Then you found out that being the founder/CEO/big cheese included a lot more responsibilities than you bargained for, like sales and marketing and, of course, writing. Given the swelling popularity of content marketing platforms like blogs and social media, being able to find your way around a more...

Diversify and Focus on Hyperlocal

Reviews on Multiple Sites Amplify SMBs Presence in Local Search

October 30th, 2012 1 comment
Reviews on Multiple Sites Amplify SMBs Presence in Local Search

To call the myriad offerings on the Internet extensive may be a slight understatement. And while it’s tempting to generalize the growth of the Internet as exponential, the reality is the Internet’s growth is actually sigmoidal (apparently), or S-shaped. In this choice-filled online world, small business owners know best that the vast number of options available, in everything, online are overwhelming. more...

Improve Your Smartphone Photography Today!

8 Ways SMBs Can Improve Smartphone Photos for Blogging and Social Media

October 10th, 2012 No comments
8 Ways SMBs Can Improve Smartphone Photos for Blogging and Social Media

Visual content is on the rise in social media and popular as ever in other mediums. According to Portland SEO consultant Michael Cottam, last night's presenter at the October Search Engine Marketing Association of Portland (SEMpdx) event, original images even keep Google's Panda happy. In a nutshell: Image is everything. But before you shell out a lot of dough on a camera setup for your business, consider more...

Craft of Business: Photography

How Small Businesses Can Avoid Photography Copyright Infringement

October 2nd, 2012 1 comment
How Small Businesses Can Avoid Photography Copyright Infringement

The use of visual media online is rising. Photos are the stars of social sites like Pinterest and Instagram, and experts recommend adding photos to your website or blog to attract more eyeballs and improve SEO. But if you’re not a photographer, how do you get the photos you need? Here are some common mistakes made by small business owners: Using a photo found via Google Images or other search engines. more...

Craft of Business: Blogging

Why a Small Business Blog Is Your Most Valuable Marketing Asset

September 25th, 2012 No comments
Why a Small Business Blog Is Your Most Valuable Marketing Asset

A blog is like the Leatherman of marketing tools for small business owners. It’s an efficient and affordable tool that can help you perform a variety of essential tasks. It may not be able to open that flat top beer can, but a blog—hosted on your business’ website—can help you with everything from establishing your company’s credibility to improving your search engine optimization. more...

Craft of Business

How to Encourage Real, Genuine Reviews and Build Trust in Your Business

September 11th, 2012 No comments
How to Encourage Real, Genuine Reviews and Build Trust in Your Business

Getting customers through your doors in today’s marketplace is really tough. The business landscape is competitive, the economy is uncertain, and people are really picky about where they spend their money. If trying to figure out how to make your small business stand out online is stressing you out, you’re not alone. One of the most effective ways to build trust, rank in local search, and generate the more...

“If You Don’t Have Reviews, You’re Not Going to Rank, Simple as That.”

3 Ways Online Reviews Help Small Businesses Gain Credibility and Succeed

September 3rd, 2012 No comments
3 Ways Online Reviews Help Small Businesses Gain Credibility and Succeed

“Roughly 30 percent of all searches have a local intent,” says John McPhee, the vice president of Formic Media, a Portland firm that specializes in search and social media for small businesses. “This equates to roughly 18-20 billion searches per month,” he continues. “With reviews being served within the search results, it’s imperative that business owners get in the review more...

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